Terms and Conditions
For those not familiar with Gardening Naturally, we are a small, family run business providing gardening solutions and alternatives to enable you to grow fruit and vegetables without the use of pesticides. Our products are natural and safe to use around children, pets and wildlife.
We pride ourselves on excellent customer service, and only supply products that we feel are of quality, reliability and value for money.
We have added even more product lines including a large Outdoor Living section which include stunning Garden Lights and Fire Pits.
Our aim is to provide our customers with everything they could possibly need in order to create their own perfect outside space.
We sell a large range of netting, netting supports, traps and barriers which will ensure you will be eating your vegetables not the insect pests.
We do not have a shop or showroom and we are not open to the public.
Our opening times are 9am - 5pm Monday to Friday.
Our Contact details:
Gardening NaturallyAston Down
Tel: 01285 760505
All text and images copyright Gardening Naturally Ltd
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
You can order via the online shop, we do not have a shop or showroom. We are open Monday - Friday 9am - 5pm. We accept all major cards or you can order via phone, snail mail.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling
All orders to main land UK are charged at £4.98. Delivery is free when just ordering nematodes. We will usually charge extra postage for orders going to Highlands & Islands when being shipped on a courier service(not royal mail) however if your order needs to be sent on a courier service due to the length or weight exceeding royal mail limits then an additional charge of £12.98 or £14.99 may be applied in the checkout.
Note: Please check your address, if you supply us an incorrect address we cannot be held responsible for non delivery.
Sorry, we only deliver within the UK at the moment.
95% of orders are despatched within 24 hours of receipt, they are despatched with Royal Mail which is a 2 - 3 day service. Orders received over the weekend are despatched on a Monday. If ordering just nematodes then delivery is completely free of charge regardless of the number of deliveries.
Heavier items and orders over £50 (guide) are despatched using UK Mail or Parcel Force which is a 24 hour service. Consignments will require a signature. You can ask for orders to be left somewhere safe or with a neighbour - just fill in the special delivery instructions as you go throught the checkout.
This excludes Biological Controls, a guide date is given when ordering, we try to keep to these dates but cannot be guaranteed
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
The VAT rate is 20% VAT
Credit Card Security
All payments are processed by Sagepay. Gardening Naturally do not have access to your credit card information and cannot take any additional money.
All of our products come with a 30 day no quibble guarantee.
If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01285 760505 or write to us at Gardening Naturally, Cirencester Road, Aston Down, Stroud GL6 8PE.
Keeping your personal information safe is very important to us. We are committed to complying with privacy and data protection laws and being transparent about how we process personal data.
We have policies, procedures and training in place to help our employees understand their data protection responsibilities and follow the data protection principles.
Personal data is any information which identifies you, or which can be identified as relating to you personally.
Reasons for Collection of Personal Data
To comply with our contractual obligations to fulfil your order.
To respond to your queries and enquiries, using the personal data you sent enables us to respond.
We do this on out contractual obligations, our legitimate business interest and our legal obligations.
If you sign up to our newsletter consent is given for us to keep you informed on special offers, discounts and promotions, news and tips by email. You can opt out at any time.
As part of our legitimate business interest we send a printed catalogue through the post once a year to previous customers. If you prefer to receive a pdf or opt out of this, please email [email protected]
We also analyse data such as purchase history to identify trends to help us design new items and service, keep up with demand and offer better services to our customers. The data analysis that is done is used with either anonymous data or pseudonymisation of data (e.g. using codes or numbers to ensure the personal information cannot be identified.)
When we collect personal data
We may collect your personal data in different ways, for example:
• when you communicate with us by post, telephone, email and via our websites,
• When you place an order or request a catalogue by post, telephone, email, via the website or any other means.
• If you sign up to our newsletter
• When ordering or communication through amazon, eBay or Groupon.
• When you review products or the company
What personal data can we collect
We only collect personal information that we need.
This may include:
• Contact details such as name, address, delivery address, email address, phone numbers and password (if you set up an account)
• Details of your visits to our website and which website you link from to reach ours.
• We also collect non-personal information on how the website is used and navigated. This information is not directly linked to individuals.
• Reviews and questions on products and our company
Who we share your personal data with
We sometimes share your personal data with trusted third parties.
If we share your data, we only supply the information they need to perform the specified service and they can only use your data for the specified purpose.
We work closely with all the third parties to ensure your data is protected.
Trusted third parties are as follows:
• Delivery couriers and companies of direct delivery items to send your order
• Direct marketing company to store our mailing list (only if you sign up for our newsletter)
• IT companies who support our website and other business systems.
We may also be required to disclose personal data to the police of other enforcement bodies, upon a valid request. These requests take customer privacy into consideration and are all assessed case by case.
Your right under GDPR are as follows:
• Request a copy of the information we hold about you.
• To change or correct your personal information if it is incomplete or inaccurate.
• Ask us to restrict our processing of your personal data
• To delete your personal data if there is no compelling reason for us to continue using or holding this information.
• Receive from us the personal information we hold about you which you have provided to us, in a reasonable format.
• Object, on grounds relating to your specific situation, to any of our processing activities where you feel this has a disproportionate impact on you
Requests should be addressed to [email protected] or posted to Gardening Naturally Ltd, Cirencester Road, Chalford, Stroud, GL6 8PE.
We will respond within 30 days of receiving your written request.
How long we keep your personal information
We will hold your personal information for as long as is necessary. We will not retain your personal information if it is no longer required. In some circumstances, we may legally be required to retain your personal information, for example for finance, employment or audit purposes.
• We will keep orders records for 7 years to comply with HMRC regulations.
• We will keep records of queries and enquiries for 1 year.
Changes to this policy
Any other questions
If you have can questions that haven’t been covered please email [email protected]
We want to ensure you are perfectly happy with your order so if for any reason you are unhappy with your items, you can return them in perfect condition and in their original packaging within 30 days for a full replacement or a full refund.
We will only cover the cost of the postage if the item is damaged, faulty, or if the wrong items have been sent. We do not accept responsibility for damaged or lost parcels on return, so it is advisable to obtain a postal receipt, or send the goods back via recorded delivery.
If you wish to cancel an order you must return the goods at your cost in good/unused condition, the value of the goods will be refunded.
Please ensure you enclose the invoice or your name and address with a reason for returning.
Please note Biological Controls and Nematodes are live material and cannot be returned.Address:
Gardening Naturally Ltd