Privacy and Cookie Policy

Privacy Policy

Gardening Naturally Ltd

Data protection

Keeping your personal information safe is very important to us. We are committed to complying with privacy and data protection laws and being transparent about how we process personal data.
We have policies, procedures and training in place to help our employees understand their data protection responsibilities and follow the data protection principles.

We have a nominated member of staff who serves as our Data Protection Lead. If you have any questions regarding our Privacy Policy, please email [email protected]

This privacy policy relates to our use of any personal information we process about you. We use Google and their privacy and terms and conditions can be found here Google's Privacy & Terms Site

Personal Data

Personal data is any information which identifies you, or which can be identified as relating to you personally.

Reasons for Collection of Personal Data

To comply with our contractual obligations to fulfil your order.
To respond to your queries and enquiries, using the personal data you sent enables us to respond.
We do this on out contractual obligations, our legitimate business interest and our legal obligations.

If you sign up to our newsletter consent is given for us to keep you informed on special offers, discounts and promotions, news and tips by email. You can opt out at any time.

As part of our legitimate business interest we send a printed catalogue through the post once a year to previous customers. If you prefer to receive a pdf or opt out of this, please email [email protected]

We also analyse data such as purchase history to identify trends to help us design new items and service, keep up with demand and offer better services to our customers. The data analysis that is done is used with either anonymous data or pseudonymisation of data (e.g. using codes or numbers to ensure the personal information cannot be identified.)

When we collect personal data

We may collect your personal data in different ways, for example:
• when you communicate with us by post, telephone, email and via our websites,
• When you place an order or request a catalogue by post, telephone, email, via the website or any other means.
• If you sign up to our newsletter
• When ordering or communication through amazon, eBay or Groupon.
• When you review products or the company
What personal data can we collect

We only collect personal information that we need.

This may include:
• Contact details such as name, address, delivery address, email address, phone numbers and password (if you set up an account)
• Details of your visits to our website and which website you link from to reach ours.
• Information gathered by cookies on the website. Please see our cookie policy for more information.
• We also collect non-personal information on how the website is used and navigated. This information is not directly linked to individuals.
• Reviews and questions on products and our company

Who we share your personal data with

We sometimes share your personal data with trusted third parties.
If we share your data, we only supply the information they need to perform the specified service and they can only use your data for the specified purpose.
We work closely with all the third parties to ensure your data is protected.

Trusted third parties are as follows:
• Delivery couriers and companies of direct delivery items to send your order
• Direct marketing company to store our mailing list (only if you sign up for our newsletter)
• IT companies who support our website and other business systems.
We may also be required to disclose personal data to the police of other enforcement bodies, upon a valid request. These requests take customer privacy into consideration and are all assessed case by case.


Our Cookie Policy Includes Google

We share the following information with Google to help improve our services. This involves sharing the following information:

For example, when you visit a website that uses advertising services including analytics tools such as Google Analytics, or embeds video content from YouTube, your web browser automatically sends certain information to Google. This includes the URL of the page that you’re visiting and your IP address. We may also set cookies on your browser or read cookies that are already there. Apps that use Google advertising services also share information with Google, such as the name of the app and a unique identifier for advertising.

Google uses the information shared by sites and apps to deliver our services, maintain and improve them, develop new services, measure the effectiveness of advertising, protect against fraud and abuse and personalise content and for personalization of ads that you see on Google and on our partners’ sites and apps. See our Google Privacy Policy to learn more about how we process data for each of these purposes, and our Advertising page for more about Google ads, how your information is used in the context of advertising and how long Google stores this information.

Our Privacy Policy explains the legal grounds that Google relies upon to process your information – for example, we may process your information with your consent or to pursue legitimate interests such as providing, maintaining and improving our services to meet the needs of our users.

Sometimes, when processing information shared with us by sites and apps, by accepting Gardening Naturally cookie policy it includes Google and therefore allows Google to process your information.

If you want to change or withdraw your consent, you should visit the site or app in question to do so.

Google Ad Personalisation

Google cookies are used for ads personalization

If ad personalisation is turned on, Google will use your information to make your ads more useful for you. For example, a website that sells mountain bikes might use Google’s ad services. After you visit that site, you could see an ad for mountain bikes on a different site that shows ads served by Google.

If ad personalisation is off, Google will not collect or use your information to create an ad profile or personalise the ads that Google shows to you. You will still see ads, but they may not be as useful. Ads may still be based on the topic of the website or app that you’re looking at, your current search terms or on your general location, but not on your interests, search history or browsing history. Your information can still be used for the other purposes mentioned above, such as to measure the effectiveness of advertising and protect against fraud and abuse.

When you interact with a website or app that uses Google services, you may be asked to choose whether you want to see personalised ads from ad providers, including Google. Regardless of your choice, Google will not personalise the ads that you see if your ad personalisation setting is off or your account is ineligible for personalised ads.

You can see and control what information we use to show you ads by visiting your Google ad settings.


How you can control the information collected by Google on these sites and apps

Here are some of the ways you can control the information that is shared by your device when you visit or interact with sites and apps that use Google services:

  • Ad Settings helps you to control ads that you see on Google services (such as Google Search or YouTube), or on non-Google websites and apps that use Google ad services. You can also see how ads are personalised, opt out of ad personalisation and block specific advertisers.
  • If you are signed in to your Google Account, and depending on your Account settings, My Activity allows you to review and control data that’s created when you use Google services, including the information that we collect from the sites and apps that you have visited. You can browse by date and by topic, and delete part or all of your activity.
  • Many websites and apps use Google Analytics to understand how visitors engage with their sites or apps. If you don’t want Analytics to be used in your browser, you can install the Google Analytics browser add-on. Learn more about Google Analytics and privacy.
  • Incognito mode in Chrome allows you to browse the web without recording web pages and files in your browser or Account history (unless you choose to sign in). Cookies are deleted after you’ve closed all of your incognito windows and tabs, and your bookmarks and settings are stored until you delete them. Learn more about cookies.
  • Many browsers, including Chrome, allow you to block third-party cookies. You can also clear any existing cookies from within your browser. Learn more about managing cookies in Chrome.

Your rights

Your right under GDPR are as follows:
• Request a copy of the information we hold about you.
• To change or correct your personal information if it is incomplete or inaccurate.
• Ask us to restrict our processing of your personal data
• To delete your personal data if there is no compelling reason for us to continue using or holding this information.
• Receive from us the personal information we hold about you which you have provided to us, in a reasonable format.
• Object, on grounds relating to your specific situation, to any of our processing activities where you feel this has a disproportionate impact on you
Requests should be addressed to [email protected] or posted to Gardening Naturally Ltd, Unit 27 Blackworth Industrial Estate, Highworth, SN6 7NA.
We will respond within 30 days of receiving your written request.

How long we keep your personal information

We will hold your personal information for as long as is necessary. We will not retain your personal information if it is no longer required. In some circumstances, we may legally be required to retain your personal information, for example for finance, employment or audit purposes.
For example:
• We will keep orders records for 7 years to comply with HMRC regulations.
• We will keep records of queries and enquiries for 1 year.

Changes to this policy

This Privacy Policy may change from time to time. We recommend that you please visit this webpage periodically to keep up-to-date with the changes in our Privacy Policy.

Any other questions

If you have can questions that haven’t been covered please email [email protected]

List of cookies we collect

The table below lists the cookies we collect and what information they store.

Cookie Name Cookie Description
FORM_KEY Stores randomly generated key used to prevent forged requests.
PHPSESSID Your session ID on the server.
GUEST-VIEW Allows guests to view and edit their orders.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history, if you have asked for this.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
MAGE-CACHE-SESSID Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-STORAGE Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-STORAGE-SECTION-INVALIDATION Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-TIMEOUT Facilitates caching of content on the browser to make pages load faster.
SECTION-DATA-IDS Facilitates caching of content on the browser to make pages load faster.
PRIVATE_CONTENT_VERSION Facilitates caching of content on the browser to make pages load faster.
X-MAGENTO-VARY Facilitates caching of content on the server to make pages load faster.
MAGE-TRANSLATION-FILE-VERSION Facilitates translation of content to other languages.
MAGE-TRANSLATION-STORAGE Facilitates translation of content to other languages.

Advertising Cookies

Bing These cookies track activity on the website and allow ad performance to be monitored and improved.
Google Ads

This is used for paid advertising on google.

You can opt out here

Google Analytics

These cookies collection information about how the site is used by visitors. This helps us improve the website and also provides information on orders, visitors and page visits. This information is collected anonymously

You can opt out here