Privacy and Cookie Policy

Privacy Policy

Gardening Naturally Ltd

Data protection

Keeping your personal information safe is very important to us. We are committed to complying with privacy and data protection laws and being transparent about how we process personal data.
We have policies, procedures and training in place to help our employees understand their data protection responsibilities and follow the data protection principles.

We have a nominated member of staff who serves as our Data Protection Lead. If you have any questions regarding our Privacy Policy, please email [email protected]

This privacy policy relates to our use of any personal information we process about you.

Personal Data

Personal data is any information which identifies you, or which can be identified as relating to you personally.

Reasons for Collection of Personal Data

To comply with our contractual obligations to fulfil your order.
To respond to your queries and enquiries, using the personal data you sent enables us to respond.
We do this on out contractual obligations, our legitimate business interest and our legal obligations.

If you sign up to our newsletter consent is given for us to keep you informed on special offers, discounts and promotions, news and tips by email. You can opt out at any time.

As part of our legitimate business interest we send a printed catalogue through the post once a year to previous customers. If you prefer to receive a pdf or opt out of this, please email [email protected]

We also analyse data such as purchase history to identify trends to help us design new items and service, keep up with demand and offer better services to our customers. The data analysis that is done is used with either anonymous data or pseudonymisation of data (e.g. using codes or numbers to ensure the personal information cannot be identified.)


When we collect personal data

We may collect your personal data in different ways, for example:
• when you communicate with us by post, telephone, email and via our websites,
• When you place an order or request a catalogue by post, telephone, email, via the website or any other means.
• If you sign up to our newsletter
• When ordering or communication through amazon, eBay or Groupon.
• When you review products or the company
What personal data can we collect

We only collect personal information that we need.

This may include:
• Contact details such as name, address, delivery address, email address, phone numbers and password (if you set up an account)
• Details of your visits to our website and which website you link from to reach ours.
• Information gathered by cookies on the website. Please see our cookie policy for more information.
• We also collect non-personal information on how the website is used and navigated. This information is not directly linked to individuals.
• Reviews and questions on products and our company

Who we share your personal data with

We sometimes share your personal data with trusted third parties.
If we share your data, we only supply the information they need to perform the specified service and they can only use your data for the specified purpose.
We work closely with all the third parties to ensure your data is protected.

Trusted third parties are as follows:
• Delivery couriers and companies of direct delivery items to send your order
• Direct marketing company to store our mailing list (only if you sign up for our newsletter)
• IT companies who support our website and other business systems.
We may also be required to disclose personal data to the police of other enforcement bodies, upon a valid request. These requests take customer privacy into consideration and are all assessed case by case.


Your rights

Your right under GDPR are as follows:
• Request a copy of the information we hold about you.
• To change or correct your personal information if it is incomplete or inaccurate.
• Ask us to restrict our processing of your personal data
• To delete your personal data if there is no compelling reason for us to continue using or holding this information.
• Receive from us the personal information we hold about you which you have provided to us, in a reasonable format.
• Object, on grounds relating to your specific situation, to any of our processing activities where you feel this has a disproportionate impact on you
Requests should be addressed to [email protected] or posted to Gardening Naturally Ltd, Cirencester Road, Chalford, Stroud, GL6 8PE.
We will respond within 30 days of receiving your written request.

How long we keep your personal information

We will hold your personal information for as long as is necessary. We will not retain your personal information if it is no longer required. In some circumstances, we may legally be required to retain your personal information, for example for finance, employment or audit purposes.
For example:
• We will keep orders records for 7 years to comply with HMRC regulations.
• We will keep records of queries and enquiries for 1 year.


Changes to this policy

This Privacy Policy may change from time to time. We recommend that you please visit this webpage periodically to keep up-to-date with the changes in our Privacy Policy.

Any other questions

If you have can questions that haven’t been covered please email [email protected]

List of cookies we collect

The table below lists the cookies we collect and what information they store.

Cookie NameCookie Description
FORM_KEY Stores randomly generated key used to prevent forged requests.
PHPSESSID Your session ID on the server.
GUEST-VIEW Allows guests to view and edit their orders.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history, if you have asked for this.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
MAGE-CACHE-SESSID Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-STORAGE Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-STORAGE-SECTION-INVALIDATION Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-TIMEOUT Facilitates caching of content on the browser to make pages load faster.
SECTION-DATA-IDS Facilitates caching of content on the browser to make pages load faster.
PRIVATE_CONTENT_VERSION Facilitates caching of content on the browser to make pages load faster.
X-MAGENTO-VARY Facilitates caching of content on the server to make pages load faster.
MAGE-TRANSLATION-FILE-VERSION Facilitates translation of content to other languages.
MAGE-TRANSLATION-STORAGE Facilitates translation of content to other languages.

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