Delivery Information

When ordering just nematodes, delivery is free of charge.

For all other items, we will either charge £4.98 for standard items, £6.99 for large items and £14.99 for oversized items.

The correct delivery charge will be applied in the checkout.

*some additional charges can be applied for larger and heavier items to highlands and islands.

The couriers we use are Royal Mail and DHL

 

Please Note: It is important that you check your address when placing the order. If you have supplied us an incorrect address Gardening Naturally cannot be held responsible for a non-delivery. 

 

95% of our orders are despatched within 24 hours of receipt and are usually despatched with Royal Mail on a 2-3-day service. Order that are placed over the weekend will be despatched on the following Monday. 

 

Orders containing heavier items or items over £50 (guide) are despatched using a Royal Mail tracked service.

 

Oversized orders will often be delivered by DHL on a 1-2-day service. These orders may be split up between multiple packages. Occasionally this will result in packages arriving on separate days.  

 

You can leave special delivery instructions when placing your order, for example 'please leave with neighbour’.

 

Back Orders:  If your item is not in stock, we will back order for you and send it out to you as soon as it is back in stock.

Tax Charges: The VAT rate is 20% VAT.

Credit Card Security: All payments are processed by Braintree. Gardening Naturally do not have access to your credit card information and cannot take any additional money.

Guarantee: All of our products come with a 30 day no quibble guarantee.

Reaching Us:  If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01285 760505 or write to us at Gardening Naturally, Unit 27, Blackworth Industrial Estate, Highworth, Swindon, SN6 7NA.

 

*We do not usually charge extra for Highlands & Islands as most products we can send Royal Mail (they may arrive in several parcels!) however if your order needs to be sent on a courier service due to the length or weight exceeding royal mail limits then an additional charge of £12.98 or £14.99 may be applied in the checkout.

 

Note: Please check your address, if you supply us an incorrect address we cannot be held responsible for non delivery.

 

Sorry, we only deliver within the UK at the moment. When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.