All orders are normally despatched within a couple of days, during high season this may occasionally go to 4 days but all orders are normally with customers within 7 days. We do keep this information updated. We do get stock errors from time to time, if this happens someone will call or email you to keep you updated
All orders regardless of size or value will be charged at £4.98*
Delivery is free when just ordering nematodes.
*We do not usually charge extra for Highlands & Islands as most products we can send Royal Mail (they may arrive in several parcels!) however if your order needs to be sent on a courier service due to the length or weight exceeding royal mail limits then an additional charge of £12.98 or £14.99 may be applied in the checkout.
Note: Please check your address, if you supply us an incorrect address we cannot be held responsible for non delivery.
Sorry, we only deliver within the UK at the moment.
If you do not like ordering online, give us a call 01285 760505
We are open Monday - Friday 9am - 5pm. We accept all major cards or you can order via phone, snail mail.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
95% of orders are despatched within 24 hours of receipt, they are despatched with Royal Mail which is a 2 - 3 day service. Orders received over the weekend are despatched on a Monday. If ordering just nematodes delivery is completely free of charge regardless of the number of deliveries.
Heavier items and orders over £50 (guide) are despatched using UK MAIL/DHL which is a 24 hour service. Consignments will require a signature. You can ask for orders to be left somewhere safe or with a neighbour - just fill in the special delivery instructions as you go throught the checkout.
This excludes Biological Controls, a guide date is given when ordering, we try to keep to these dates but cannot be guaranteed.
Back Orders: If your item is not in stock, we will back order for you and send it out to you as soon as it is back in stock.
Tax Charges: The VAT rate is 20% VAT
Credit Card Security: Alll payments are processed by Sagepay. Gardening Naturally do not have access to your credit card information and cannot take any additional money.
Guarantee: All of our products come with a 30 day no quibble guarantee.
Reaching Us: If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01285 760505 or write to us at Gardening Naturally, Cirencester Road, Aston Down, Stroud GL6 8PE.