Our Company

About Us

We are a small family run business. We provide gardening solutions and
alternatives to enable you to grow fruit and vegetables without the use of pesticides. Our products are natural and safe to use around children, pets and wildlife.

We pride ourselves on excellent customer service, and only
supply products that we feel are of quality, reliability and value for money.

For the 2016 season we have added even more product lines including a large Outdoor Living section which include stunning Garden Lights and Fire Pits.

Our aim is to provide our customers with everything they
could possibly need in order to create their own perfect outside space.

We sell a large range of netting, netting supports, traps and barriers which will ensure you will be eating your vegetables not the insect pests.

We do not have a shop or showroom and we are not open to the public.

Our opening times are 9am - 5pm Monday to Friday.

Our Contact details:
Gardening Naturally
Aston Down
Cirencester Road
Stroud
GL6 8PE

Tel: 0845 680 0296 or 01285 760505

All text and images copyright Gardening Naturally Ltd

Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

You can order via the online shop, we do not have a shop or showroom but you are welcome to collect orders, We are open Monday - Friday 9am - 5pm. We accept all major cards or you can order via phone, snail mail.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling

All orders regardless of size or value will be charged at £3.99. We do not usually charge extra for Highlands & Islands as most products we can send Royal Mail (they may arrive in several parcels!) If an additional charge should be necessary, we will contact you as we do not have access to your credit card details.

Note: Please check your address, if you supply us an incorrect address we cannot be held responsible for non delivery.

Sorry, we only deliver within the UK at the moment.

Delivery Schedule

95% of orders are despatched within 24 hours of receipt, they are despatched with Royal Mail which is a 2 - 3 day service. Orders received over the weekend are despatched on a Monday.

Heavier items and orders over £50 (guide) are despatched using UK Mail or Parcel Force which is a 24 hour service. Consignments will require a signature. You can ask for orders to be left somewhere safe or with a neighbour - just fill in the special delivery instructions as you go throught the checkout.

This excludes Biological Controls, a guide date is given when ordering, we try to keep to these dates but cannot be guaranteed

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

The VAT rate is 20% VAT

Credit Card Security

All payments are processed by Sagepay. Gardening Naturally do not have access to your credit card information and cannot take any additional money.

Guarantee

All of our products come with a 30 day no quibble guarantee.

Reaching Us

If you need to reach us, please email us using the link on the store page, alternatively, you can call on 0845 680 0296/01285 760505 or write to us at Gardening Naturally, Cirencester Road, Aston Down, Stroud GL6 8PE.

Privacy Policy

Gardening Naturally do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment and to Feefo for customer feedback. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes

Returns Policy

We want to ensure you are perfectly happy with your order so if for any reason you are unhappy with your items, you can return them in perfect condition and in their original packaging within 30 days for a full replacement or a full refund.

We will only cover the cost of the postage if the item is damaged, faulty, or if the wrong items have been sent. We do not accept responsibility for damaged or lost parcels on return, so it is advisable to obtain a postal receipt, or send the goods back via recorded delivery.

If you wish to cancel an order you must return the goods at your cost in good/unused condition, the value of the goods will be refunded.

Please ensure you enclose the invoice or your name and address with a reason for returning.

Please note Biological Controls and Nematodes are live material and cannot be returned.

Address:
Gardening Naturally Ltd
Cirencester Road
Aston Down
Stroud
GL6 8PE

Safe & secure

We accept payments via PayPal or SagePay secure gateways.

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Swift delivery*

95% of orders are despatched within 24 hours of receipt.

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